At My Special Stay, your safety and trust are at the heart of everything we do.
We are committed to creating a secure, respectful, and welcoming environment for every guest and host.
We manually verify all property listings for accuracy and quality. Our hosts are vetted to ensure they meet our high standards.
Your transactions are protected with industry-leading encryption. Payments are processed through secure and trusted gateways.
We collect honest reviews from guests after every stay. Real experiences from real travelers help you make informed decisions.
Communicate with hosts through our secure platform. We protect your personal details until a booking is confirmed.
Our dedicated Trust & Safety team is available around the clock to assist you in case of emergencies or unexpected situations.
Every listing includes clear house rules and expectations, ensuring a smooth and respectful experience for both guests and hosts.
Always book and communicate through My Special Stay.
Review the property's details, amenities, and cancellation policy carefully before booking.
If anything feels suspicious, report it to us immediately — we’re here to help.
Provide accurate descriptions and photos of your property.
Maintain high standards of cleanliness and safety.
Respect guest privacy and offer a welcoming environment.
